Terms and conditions of use
The sale is governed by the General Conditions and by the conditions indicated in each section of the website which must be considered as part of the sales contract. We recommend that you carefully read the conditions of sale before the order is concluded and sent to Essenza Aurea Srl
Any changes or new conditions of sale will be effective from the time of publication on the website and will only be applied to sales concluded after online publication.
The conclusion of the order is considered as acceptance of the conditions of sale effective at that time.
Conclusion of the sales contract
The order sent by the customer to Essenza Aurea Srl through the website must be complete in every part and must contain all the elements necessary for the identification of the customer and the destination address.
Essenza Aurea Srl will send the customer an order confirmation via e-mail containing all the information relating to the purchase of the goods, a detailed indication of the price, the method of payment, shipping costs and taxes. This information can also be transmitted through the use of WhatsApp messaging.
This moment affirms the conclusion of the contract.
All products on sale are covered by a warranty valid for any manufacturing defect of the product which must be notified to Essenza Aurea Srl within 30 days from the delivery date.
Essenza Aurea Srl will replace the product or refund the customer in the event that the same product is not available, at its sole discretion.
We offer, on all our products made of gold, an additional 2-year guarantee that covers any damage to the object with the sole exclusion of the loss of the stones due to neglect or extreme use or in any case not in keeping with the standard. The extended warranty will never give rise to a refund of the price paid but commits Essenza Aurea srl to restore the original conditions declared at the time of sale, charging the customer only the cost of any stones damaged by improper use or lost during use. for accidental facts. Condition for this condition to occur is the annual check of the casings by our goldsmith workshop.
Right of withdrawal
The right of withdrawal expires after 20 days from the physical possession of the goods. In order to comply with the right of withdrawal, it is necessary to communicate by e-mail to Essenza Aurea Srl the will to terminate within the twentieth day. Shipment must take place within 7 days of written notification. Silver or gold bars are not protected by the right of withdrawal because the price is fluctuating. The right of withdrawal on the ingot is covered only and exclusively if it is not of an appropriate title to the declared one. We do not accept returns or returns for other reasons
Please check the Returns section for further details.
Effects of the termination of the contract
If the customer terminates the contract within 20 days by exercising the right of withdrawal, all payments to Essenza Aurea Srl will be refunded no later than 20 days from the customer's notification of the decision to terminate the contract. Refunds will be credited through the same payment method used by the customer for the purchase. The customer will not be charged any costs related to the payment of the refund. The refund will in any case be suspended until the return is returned
All returns must be previously authorized by Essenza Aurea Srl which will issue the collection reservation by its trusted courier. The Client's task is to print and affix the travel documents sent to the package. The return trip is always at the customer's total risk, even if returned carriage paid (for this purpose, to minimize risks it would be advisable to return it in the original packaging equipped with anti-burglary systems). No refund or extended warranty procedure will be activated until the return of the return and our ascertainment of the defects found. This is an essential and mandatory "conditio sine qua non".
Prices and terms of payment
The prices of the products indicated in any section of this website are inclusive of VAT. The total amount will be visible before proceeding with the purchase confirmation. The prices adopted for the sale are indicated on the website at the time of the order and do not consider any price increase or discount, not for future promotions or for the decrease in the price of the raw material. Each price is subject to change and, therefore, the prices indicated on the website cancel and replace those previously indicated.
Essenza Aurea Srl guarantees that the delivered products will be as indicated and described on the website. However, in the images the products may appear larger than the actual size in order to show the details of the product to the customer or smaller in order to have a complete view of the product. For these reasons and for the variation of the natural colors of the raw material, the images may not exactly reproduce the delivered products. Therefore, please read with due attention, in the technical data sheet, the real dimensions, clearly displayed, in order to get a precise idea of the real dimensions of the desired object.
Lawsuits and civil cases
Civil judicial cases concerning the application, execution and interpretation of the General Conditions and the sales contract are governed by Italian law. According to the law, in the event of disputes, Essenza Aurea Srl can only refer to the jurisdiction of the state in which the company is registered. The competent court is that of Turin.